Before
using CHOICEConnect for
the first time, you must register
to use the application. Your
User ID will be assigned once
you complete the registration
process.
Existing Users may
register additional
people by using the New Users registration process as well.
Begin
the registration process by clicking
the Providers icon
on the right side of the CHOICEConnect sign
in screen.
2. Request New Registration
You
will be asked if you have an
existing CHOICEConnectUser
ID.
If you are a new user registering
for the first time, click No
User ID and then move on to step
3. If you choose not to register
at this time, click Cancel.
If
you are the main office contact,
have an existing User ID, and
want to register additional
users in your group, enter your
User
ID and Password and then click Next.
The Healthcare Registration
Summary will display.
To add
a new user, click the button in the column next to
the User names, and then click Add
User. You will be returned
to the screen which allows you
to add more users.
Follow the
instructions in step 6 to complete
the new user add
process
3. Obtain Adobe Acrobat
Reader
CHOICEConnect provides
many reports to help you manage
your healthcare
benefits. To view these reports,
the Adobe Acrobat Reader must
be installed on your computer.
The basic version of the program
is available to all internet
users at no cost.
After you specify
that you have No User ID in step
2, you will
be taken to the next screen in
the registration process. If
you need to install Adobe Acrobat
Reader, click here on the screen
and then follow the Adobe Acrobat
Reader instructions to install
the program.
Note: Please check
with your local system administrator
or computer
professional if you are not sure
whether to download Adobe Acrobat
Reader.
4. Select Health Plan
You must
specify the health plan
for which you are registering.
This occurs on the same
screen
on which you can obtain
Adobe Acrobat Reader.
In
the Healthcare Provider
Registration Participating Health
Plans box, click the arrow and
select the
Colorado Choice/SLVHMO health
plan.
When Colorado Choice/SLVHMO appears in the box,
click Next. Click Cancel if you
want to stop the registration
process.
5. Healthcare Provider
Registration
Complete the “Healthcare
Provider Registration for
Colorado Choice/SLVHMO” form.
Generally one person is
identified as the Main
Office Contact and
will register all other
users in the office. Complete
the required
fields in the Main Office
Contact User Information
with the information
pertaining to the Main
Office Contact person.
Required fields
are identified by this
symbol:
This table
describes the field names
and
content required
in the fields. Additional
help for the fields
can
be accessed by
clicking where
it is
provided
on the screen.
After you specify that you have No
User ID in step 2, you will be taken to the next screen
in the
registration process.
If you need to install Adobe Acrobat Reader,
click the icon below on the screen and then follow the Adobe
Acrobat Reader instructions
to install the program.
Main Office Contact User Information
Field Name
Field Content
First Name
Enter the Main Contact’s first name
Middle Initial
Enter the Main Contact’s middle initial
if applicable. This field is not required.
Last Name
Enter the Main Contact’s last name
Title
Enter the Main Contact’s title. The title
will help Colorado Choice/SLVHMO determine the type of access to
grant to the person being registered.
Organization Name
Enter the formal name of your business or organization.
Office Phone
Enter your main office phone number
Office Fax
Enter your main office fax number.
E-mail Address
Enter the main contact’s e-mail ID. Questions
related to user set-up will be directed to the
main office contact via this email ID.
Note This
E-Mail address appears on the user information
tab in CHOICEConnect but does not identify the
email
address to which CHOICEConnect confidential messaging
will be sent. The Confidential Messaging E-mail
ID will be set in User Preferences/Messaging
options within CHOICEConnect.
Street Address,
City, State, Zip
Enter the main mailing address for the office or
organization in the appropriate boxes.
Security Information
Field Name
Field Content
Password
Enter a password that is at least 6 characters
long, and does not contain the User ID.
Important: Letters
used in the password
MUST be in lower case
Verify Password
Re-enter the exact same password.
This is done
to ensure you did not enter an unintended password
character and and to ensure you know
your password.
Password Reminder
Enter a question that will help you remember
your password.
You cannot use your password in
the question. For example, if your password is
'kitty', your question
cannot be 'What name do I call my kitty?' However,
your question could be 'What has taken over my
favorite chair?'
Security Question
Click the arrow and select one of the suggested
security questions to which only you know the answer.
This security feature will be used by the CHOICEConnect System
Administrator to verify your identity.
Security Answer
Enter the answer to the question you selected. When you need to call Customer Service or the CHOICEConnect System Administrator, you will be asked your
security question and you must respond with the
answer you provided in the Security Answer box.
Click Next to save the information and move
onto the next screen.
Failure to complete a required field
will result in an Error when you click Next. If this
occurs, click Return
to previous page, correct the field specified on the
error message, and then click Next.
Click Back or Cancel if you do not want to save the information and leave
the registration process.
6.
Add Other Users
After the Main
Office Contact has been established,
additional users may be added. If you do not want to add other
users at this time, click Next.
Note: Additional
system users can be added at any
time after
initial registration for the
Main Contact is complete. Section
3 provides
instructions on adding new users
after the Main
Contact person is established
in CHOICEConnect.
If
you want to add other users at this time, complete the
required fields in the User Information section of the Provider
Registration
form for each user. Click Add to save the
information after each user
is added.
As each new user is added,
the ConnectOffice
User List will
display under the Registration
form identifying the
users
already entered. After all additional
users have been added, click Next. At any time, click Cancel to clear the screen and return
to the Sign In screen.
7.
Identify Group Number
After completing the Healthcare Provider
Registration for Colorado Choice/SLVHMO screen, you will be asked to
supply your Entity name.
Important: Entities
cannot be typed directly into the
Current Entity
List. You must use your entity
(group) name to search for your entity.
At
this time, a search by Provider
ID is not possible.
To add an entity,
click the drop down arrow
to select the type of
Entity, either Facility,
Practice(s) or Clinic(s) or Individual
Provider(s).
Enter
at least the first few
letters of the name of the selected
entity
type.
Click Search.
Review the Search
Results and then click Add to
select the entity
for the list.
Continue reviewing
the search results and
adding additional
Providers, Facilities,
and Practices or Clinics
until the Current
Entity List is complete; each
name will
be moved
to the Current
Entity List as it is added.
Note: More
than one entity may be added per
user ID.
If a
physician is in a multi-physician
practice,
the physician must have
both the
physician name and the
practice name established
as entities
for that
user ID. Likewise, the CHOICEConnect Main Office
Contact must
select each physician
name in the
practice along
with the practice name.
Establishing the entities
for each User
ID will set the access
list needed
in CHOICEConnect.
If
the wrong name was selected,
click the
Entity
name to highlight
it in the Current
Entity List and then click
Remove. Adding
Entities
creates your Access
List which allows you access
to all groups
associated
with your entity.
Click
Next when you are finished
adding and
editing
Entities or
if you choose not
to add entity information
at this time.
Note: The
entities added to this list will
not
be finalized
until
the system
adminstrator
at Colorado Choice/SLVHMO verifies
the entities
are appropriate
for the
User ID. This
is an added security
measure
by Colorado Choice/SLVHMO
to ensure
confidentiality
of patient information.
8. Complete
Registration
After
the entities have been added,
you will
be given
the opportunity
to verify the
information and modify any
information
needed.
Click Modify to
change either the
User Information
or the
Entity List. Click Remove to remove
a user
or Entity.
To
add a new user
at this
point,
click the button in the
column next to the
User names,
and then
click Add
User. You
will
be returned
to the
screen which allows
you to
add more users.
If registration
in different CHOICEConnect portals
is required,
click
the associated
portal
option
button
and then
click
Continue.
If
registration
is
complete, click
the Complete the registration
process option
button
and
then
click Continue. The Registration
Complete screen
will
display.
At this
point, your
User ID and the
ID of
any other
people you
registered will
be displayed
but will
not be
activated until
confirmed by
Colorado Choice/SLVHMO.
Important: If
the
Main Office
Contact UserID
is new,
make note
of it
before you
click Finish.
You
have the
option to
print one
or all
of the
user agreements
for the
people registered.
Click Print to print
a single
agreement or
click Print
All Agreements to print
them all.
Click Finish; the
registration confirmation
window will
display.
After
the confirmation
is received,
click Return
to Sign
In Page to sign
into CHOICEConnect.
Enter
the Main
Office Contact
User ID to view
registration status.
The
Main Office
Contact can
access the
other User
profiles for
editing while
the User
ID is
in a
pending status.
The other
User IDs
will not
be available
for use
by the
individuals until
they are
confirmed by
Colorado Choice/SLVHMO System
Administrator and
activated.
Note: If
your
User ID
is not
activated within
two (2)
business days,
contact HealthTrio
Customer Service
at (877)
814-9909.
9.
System Requirements
Welcome
to CHOICEConnect,
a web-based
application
which
can be
accessed through
any internet
connection using
any web
browser. The
recommended
system
requirements
to
run CHOICEConnect are:
Printer
Friendly Version
You must
specify the health plan
for which you are registering.
This occurs on the same
screen
on which you can obtain
Adobe Acrobat Reader.
where
it is
provided
on the screen. 
Click Next to save the information and move
onto the next screen.
If
you want to add other users at this time, complete the
required fields in the User Information section of the Provider
Registration
form for each user. 
Important: Entities
cannot be typed directly into the
Current Entity
List. You must use your entity
(group) name to search for your entity.
At
this time, a search by Provider
ID is not possible. 
After
the entities have been added,
you will
be given
the opportunity
to verify the
information and modify any
information
needed. 
If
registration
is
complete, click
the Complete the registration
process option
button
and
then
click Continue. 
You
have the
option to
print one
or all
of the
user agreements
for the
people registered.
Click Print to print
a single
agreement or
click Print
All Agreements to print
them all.